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Agentforce & AI Essentials

Prepare for the Next Generation of CRM with Autonomous Agents

Agentforce & AI Essentials
Course Overview

Prepare for the Next Generation of CRM with Autonomous Agents

Salesforce is redefining enterprise software with Agentforce. Learn how to configure, ground, test, and deploy intelligent agents that autonomously reason, take action through Flows and Apex, and resolve complex customer interactions with enterprise trust.

Duration & Format8 Weeks | Live Online & AI Labs
Skill LevelAll Levels (Admin/Dev Background Recommended)
Learning ModeInteractive Live Classes + Dedicated Dev Sandboxes
Alumni & SupportLifetime Access to Community & Mentor Office Hours

Curriculum & Practical Modules

1Introduction to Agentforce & Autonomous AI Agents
2Einstein 1 Studio: Prompt Builder & Copilot Studio
3Grounding AI with Data Cloud & CRM Context
4Configuring Agent Topics, Actions & Guardrails
5Atlas Reasoning Engine & Decision Orchestration
6Integrating Agents with Salesforce Flows & Apex Services
7Einstein Trust Layer, Ethics & AI Governance

What You Will Achieve

  • Prepare comprehensively for official Salesforce certification exams.
  • Build enterprise-grade solutions in dedicated sandbox developer environments.
  • Create an impressive professional project portfolio to showcase to hiring employers.
  • Receive 1-on-1 career coaching, CV audits, and technical mock interview preparation.

Course Instruction & Contact

AI Director: Dr. Sophia Reed (AI & CRM Research Fellow)

24 Engadine Close, London & Virtual AI Sandbox

Connect with Community

Why Choose LISF

Why Choose the London Institute of Salesforce?

Structured, career-focused learning designed to help you succeed with confidence in the world's leading CRM and autonomous AI ecosystem.

Industry-Led Learning

Learn from experienced Salesforce professionals who have delivered enterprise projects across multiple industries.

Practical, Hands-on Training

Develop real-world experience through guided projects, case studies, sandbox exercises, and live demonstrations.

Career-Focused Programmes

Every programme is designed to prepare you for certifications, technical interviews, and long-term career success.

AI-Ready Curriculum

Learn the latest Salesforce innovations including Agentforce, Einstein AI, Prompt Builder, Data Cloud, and intelligent automation.

Flexible Learning Options

Choose from live online classes, weekend bootcamps, corporate cohorts, or personalised one-on-one mentoring.

Ongoing Career Support

Receive guidance with CV preparation, LinkedIn optimisation, interview coaching, certification planning, and career advice.

Course Questions

Frequently Asked Questions

Got Questions?

Frequently Asked Questions

No prior technical or programming experience is required for our beginner pathways such as Salesforce Associate and Salesforce Administrator. Salesforce is designed with powerful declarative (point-and-click) tools. If you choose the Developer pathway, we teach Apex and programming principles from the ground up.

Ready to Master Agentforce & AI Essentials?

Speak with our course advisors, review sandbox requirements, or secure your seat in our next London cohort.